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Protection of personal information

At RecordCity.jp any personal information provided by our customers is encoded through SSL (Secure Socket Layer). Such information is saved only on the RecordCity.jp server. And whenever we refer to the information, the line is secured by SSL.
Even if a third party attempts to access the information, we do our best to prevent such incidence by using the latest technology.

Cancelling or changing the subscription of our mail magazine

You may cancel the subscription of our mailing service or change the settings at any time. We send mail magazines containing useful information and latest updates occasionally to customers who have registered an account with us. If you wish to cancel the subscription of all or some of our mail magazines, please go to "MyPage" and change your settings (If you have more than one account with us, you will need to cancel from all the accounts). Regardless of the subscription settings, we still send order confirmation and shipping notification mails by e-mails in text format.

Cancelling membership

If you wish to cancel your membership account at RecordCity.jp, please send us an e-mail with a title "Please cancel my membership" to .
After receiving the e-mail, we will cancel your membership and delete all your information from the RecordCity.jp server.

Privacy agreement

Any content of transaction or personal information that you provided us through RecordCity.jp server is used and managed only for the purpose of our business operation.
We take particular care to protect private information at RecordCity.jp.
Any personal information collected by us during business operations will not be passed to a third party without the customer's consent except in the following cases where;

  1. The disclosure of information was requested by official organs such as ministries and agencies based on their legal authority,
  2. We consider it necessary to disclose the information to protect the service provider's or customer's rights, benefits, dignity, trust and so on, or
  3. It is necessary to disclose the information in order to conduct business with our group companies and consolidated companies.

In case (3), we will demand the relevant group companies and consolidated companies manage the information appropriately.
We have set an agreement for handling personal information, taking in consideration our customers' privacy for our service providers.

Notation based on the Specified Commercial Transaction Act

Company name Dub Store Sound Inc.
Operation director Naoki Ienaga
Address 7-13-5 Nishi-shinjuku, Shinjuku-ku, Tokyo 160-0023 Japan
Telephone 03-3364-2180
Fax 03-5348-2181
From outside Japan: +81-3-5348-2181
Required cost other than
product cost
Shipping cost, bank charge (for bank transfer), payment-on-delivery charge (for payment-on-delivery)
Validity of order As shown on the website
Sales quantity Provided by e-mail or telephone on enquiry
Delivery period Immediate shipment for in-stock products, and immediate notification of arrival for out-of-stock products
Payment method Credit card, cash-on-delivery (with Sagawa Express or Yamato Transport),
Credit/Debit-card-on-delivery (with Sagawa Express),
Bank transfer, PayPal
Returning of product Only defective or unordered products accepted.
Period in which returns
are accepted
Within 7 days after receiving product
Cost of returning Borne by ourselves